Standard Call Management Features: Quality VoIP providers should provide the following call management features as part of their basic plan: call forwarding, caller ID, call waiting, three-way calling, call hold, call transfer, and voicemail.
Flexibility & Mobility: Automatic call forwarding and Find Me, Follow Me features allow users to work remotely and set their hours. These features boost first-call resolution rates, provide users with greater flexibility, let teams work remotely, and even reduce the cost of business travel.
Automation Features: Business VoIP automation features, such as auto-attendants, pre-recorded IVR call menus, Natural Language Processing (NLP), call routing/forwarding, sentiment analysis, customer callbacks, and automated reminder notifications, offer extensive customer self-service options while keeping live agents available to focus on sales calls or more complex, time-sensitive matters.
Multiple Business Phone Numbers: VoIP services that offer multiple business phone numbers allow for expanded communication capabilities.
Integrations: Many VoIP services are capable of interconnecting with other software and systems, such as CRM, project management, and other business tools, allowing users to access enhanced communication features and analytics.
Enhanced Security: It is strongly recommended to use a VoIP provider that provides advanced security measures like encryption and authentication to protect your communication from cyber threats and guarantee its confidentiality.
Note that there are literally dozens of VoIP features available, so it’s important to do your research when deciding what VoIP service to sign up for and what features will work best for your business.