Are you considering a remote office phone system for your business? If so, you’ve probably already run a search for “best phone system for remote workers,” only to be overwhelmed by the sheer number of options.
We get it. It can be difficult to know which features and functions are right for your business, and how to find the right system that meets your needs. That’s why we wrote this post—to help you choose the remote working phone system for your business.
Follow along as we cover the pros and cons of the main types of remote phone systems, as well as what features to look out for. By the end, you'll know everything you need to know to make the right choice for your business needs.
What is A Remote Phone System?
A remote phone system is a phone system that allows you to make and receive phone calls without being physically present in the office. It usually involves using a virtual phone system or a VoIP (Voice over Internet Protocol) phone system that is cloud-based. This means that calls are made and received over an internet connection.
Often, remote phone systems come with a softphone, which is a desktop or mobile app. These apps enable you to make phone calls from your computer or mobile device. Some remote phone systems are also compatible with desk phones and IP phones. Additionally, calls can be made and received from a web browser. This makes it easy to make a phone call from any device with internet access.
The Different Types of Remote Office Phone Solutions
These days, there’s no shortage of options when it comes to business phones. With the ever-evolving landscape of communication technology, the choices are seemingly endless. Amidst this growing array of options, the three most popular choices are landlines, VoIP, and UCaaS. Follow along as we explore each of them.
Landline/PBX Systems
Landline systems are traditional phone systems that use a physical line (also known as a PSTN or public switched telephone network) to transmit calls. These systems are usually more expensive and require more physical infrastructure, such as phone lines and hardware like phone sets, hubs, switches, adaptors, and more. Installing a landline phone system can be time-consuming and require a number of considerations such as installation and support. Additionally, updates to the system may be necessary in order to keep it running smoothly.
VoIP
VoIP (Voice over Internet Protocol) systems are systems that use an internet connection to transmit calls instead of a physical line. This allows for more flexibility and cost savings, as it does not require physical hardware, and allows you to make calls over WiFi or a data network.
VoIP phone systems, like Net2Phone, are popular with small businesses and startups due to their affordability. Rather than requiring a large upfront investment, VoIP phone systems allow businesses to pay a monthly fee, which makes them not only convenient but cost-effective for businesses of any size.
UCaaS
UCaaS (Unified Communications as a Service) is technically a type of VoIP system that combines voice, video, and messaging into one unified platform. UCaaS systems are generally more expensive than traditional landline systems, but they offer a variety of features such as customizable caller ID, auto attendant, call forwarding, and call routing. They also offer more flexibility, as they can be accessed from any device with an internet connection.
Additionally, UCaaS offers the benefit of consolidating multiple tools into one platform. This means that instead of having separate apps for video conferencing, business texting, and contact centers, you can have a single platform that provides all these services. This makes it easier to manage and can help save time and money.
When To Choose What
Not sure how to choose between the bewildering array of remote business phone systems? No problem! In this section, follow along as we discuss the pros and cons of each option, and when to which based on your organizational needs.
When To Choose Landline Phone Systems
Landline systems are best for small businesses that want a reliable and secure phone system with minimal features and cost. They’re often a good choice when a business doesn’t need a lot of features and simply needs a way to make and receive calls.
Note: landline systems aren’t technically remote phone systems, as they require physical lines to transmit calls. This means that they’re not suitable for businesses that need to make and receive calls when away from the office—but they can be beneficial for those without high-speed internet access.
When To Choose VoIP Phone Systems
Generally speaking, VoIP phone systems are a great option for small businesses that need a sophisticated phone system at a reasonable price. They’re also the exemplary remote business phone system—as they allow users to make and receive calls from any device with an internet connection.
Our advice: Go with a VoIP system if you need a more cost-effective, flexible, and feature-rich phone system, or if you need to make and receive calls when away from the office.
When To Choose UCaaS
UCaaS is a good option for small businesses that need an all-in-one phone system with advanced features. UCaaS systems are great for businesses that need to be able to access their phone system from any device and require advanced features such as video conferencing and instant messaging.
Keep in mind: UCaaS systems are often more feature-rich than VoIP systems, which can help reduce costs in the long run by eliminating the need to purchase additional services.
Narrowing Down Your Options: How To Choose?
When it comes to narrowing down your options and actually choosing a remote phone system, there are a few important factors to consider.
First, think about your budget. Many remote phone systems come with a variety of pricing plans and features, so it’s important to decide how much you’re willing to spend before you start shopping.
Second, consider the features you need. Do you require a lot of features or just a few basics? Make a list of the features you need and then look for a phone system that offers them.
Third, think about the type of devices you plan to use (and where you plan to use them.) Does the remote phone system you’re looking at work with desk phones, IP phones, softphones, or all of the above? Make sure the option you choose is compatible with the devices you want.
Four, think about scalability. Consider your business needs and if the option can be scaled up or down as needed. If your business is expecting to expand its staff or add more users, then you will need a system that can handle the extra capacity. Additionally, consider if you’ll need to make changes to the system as your business grows. If so, you'll need a system that can easily be modified to fit your needs.
Get Help Choosing And Installing a Remote Office Phone System in Austin
We hope this guide has helped you understand your options when it comes to the plethora of remote business phone systems available. And, if you’re stuck in the process of choosing a business phone system in Austin, we hope you’ll give us a call.
At TC Tech, we’re here, happily standing by, to help your business find the perfect solution for all your IT needs. We offer a wide selection of landline, VoIP, and UCaaS setup options, so you can find the best remote phone system for your office. Plus, our team of phone system experts can answer any and all questions or concerns and troubleshoot any issues you have with your phone setup.
For help finding, choosing, or installing your business phone system, don’t hesitate to give us a call today!
