Never Miss Another Call With TC Tech VoIP Systems

Business VoIP phone systems are modern, cloud-based communication technologies that enable users to make and receive phone calls over the Internet instead of the traditional PSTN network. These systems provide a wide range of features such as hosted PBX capabilities, automated attendant systems, desk-to-desk calling, call routing, voicemail transcription, and monitoring. Additionally, Unified Communication solutions are also available, allowing businesses of all sizes to benefit from the flexibility and mobility that VoIP provides.

At TC Tech, we offer each of the following types of VoIP phone system service plans so that you can choose a plan that’s best for your unique business needs:

Hosted VoIP: With a hosted VoIP service plan, your communications will be managed via an offsite server and hosted by a third-party provider. This is typically best suited for businesses that don’t have the resources to maintain their own phone system.

In-House VoIP: Our in-house VoIP plans allow for more flexibility in terms of customization and control, as they allow you to manage your communication systems from one central place. You can set up your own VoIP infrastructure with the help of the hardware and software provided, allowing you to successfully integrate it with your business telecommunication needs.

Hybrid VoIP: Our hybrid VoIP phone plans combine the advantages of hosted and in-house VoIP phone system plans. Under this type of plan, a portion of the system is managed by a third-party provider while the remaining portion of the system is maintained in-house. This allows for more flexibility and control while still leveraging the manageability of a hosted plan.

Business VoIP phone systems use codecs to compress and convert voice audio into digital data packets that are sent to the recipient over the internet. Upon reaching their destination, these data packets are then decompressed and converted back into normal voice audio. 

Furthermore, VoIP systems allow users to make and receive calls using existing hardware such as personal computers and cell phones, instead of traditional landline hardware. For calls made from a telephone, a phone adapter or VoIP-ready phone is used to convert analog signals into digital signals that can be sent over the internet. During the call, the data is then transferred back to an analog signal for the other party to understand.

Standard Call Management Features: Quality VoIP providers should provide the following call management features as part of their basic plan: call forwarding, caller ID, call waiting, three-way calling, call hold, call transfer, and voicemail.

Flexibility & Mobility: Automatic call forwarding and Find Me, Follow Me features allow users to work remotely and set their hours. These features boost first-call resolution rates, provide users with greater flexibility, let teams work remotely, and even reduce the cost of business travel.

Automation Features: Business VoIP automation features, such as auto-attendants, pre-recorded IVR call menus, Natural Language Processing (NLP), call routing/forwarding, sentiment analysis, customer callbacks, and automated reminder notifications, offer extensive customer self-service options while keeping live agents available to focus on sales calls or more complex, time-sensitive matters.

Multiple Business Phone Numbers: VoIP services that offer multiple business phone numbers allow for expanded communication capabilities.

Integrations: Many VoIP services are capable of interconnecting with other software and systems, such as CRM, project management, and other business tools, allowing users to access enhanced communication features and analytics.

Enhanced Security: It is strongly recommended to use a VoIP provider that provides advanced security measures like encryption and authentication to protect your communication from cyber threats and guarantee its confidentiality.

Note that there are literally dozens of VoIP features available, so it’s important to do your research when deciding what VoIP service to sign up for and what features will work best for your business.

Business VoIP phone services offer numerous advantages for small to medium businesses in Austin, including: 

Cost savings: VoIP is often far more cost effective than traditional landline phone services, with savings of up to 50% in some cases. Since VoIP utilizes softphones and mobile apps that are compatible with standard hardware like desktops, laptops, tablets, and smartphones, it allows for cheaper long-distance calls as data is routed over the web.

Flexibility and mobility: VoIP for businesses provides agents with the ability to work from anywhere, at any time, courtesy of features such as automatic call forwarding and Find Me, Follow Me. This leads to higher first-call resolution rates, keeping agents free from being confined to their desks all day, allowing teams to work remotely, and even reducing the cost of business travel.

Automation and self-service: VoIP automation features like auto-attendants, pre-recorded IVR call menus, Natural Language Processing (NLP), call routing/forwarding, sentiment analysis, customer callbacks, and automated reminder notifications enable businesses to provide their customers with powerful self-service options while allowing their live agents to focus on more complex, time-sensitive tasks.

Multiple business phone numbers: VoIP services that offer multiple business phone numbers allow for expanded communication capabilities.

Live and historical analytics: Business VoIP providers provide a range of real-time and historical analytics to help businesses gain a better understanding of their agent activity, call volume, and trends. Moreover, pre-made and customizable reporting templates can be used to generate reports at regular intervals or on demand, allowing businesses to stay up to date on their performance.

When selecting a VoIP for your small business, there are certain features a quality provider should offer. These include guaranteed uptime of 99.9% or higher, robust security measures, reasonable costs and fees, hardware and software compatibility, and scalability to meet the needs of your business.

You’ll also want to make sure the provider you choose can integrate with your existing software. Finally, consider your business size and industry, workforce, security requirements, target market, goals, budget, and expected usage when selecting your provider.